Siobhan-Amanda Soyer

My name is Siobhan-Amanda Soyer and I am twenty-six years of age.I would like to introduce myself as a possible candidate for a position within your organization. I am seeking a challenging position that will allow me to utilise my acquired skills and knowledge. I have six (6) years in the Information Technology field and I am at the Supervisory Level of my career now and I'm seeking more of a challenge than my current position offers.The ideal position will offer the opportunity for potential advancements and I am hoping that this organization has such a position available. Attached is a copy of my Résumé that outlines my credentials. Should you require any additional information, or have an immediate need for an individual with my qualifications please feel free to contact me 24 hours a day at 1-868-491-0203 and 1-868-315-4117.

OBJECTIVE: 

To work in a challenging environment in a position of responsibility that offers the potential for career growth and advancement, where hard work is recognized and rewarded accordingly.

EXPERIENCE: 

11/2008 - Present OFFICE OF THE PARLIAMENT – Republic of Trinidad & Tobago 

Role: Information Systems Specialist /Information Systems Department Supervisor
Team Size: 6

05/2006 – 10/2008 - TRINIDAD & TOBAGO STOCK EXCHANGE LIMITED

TRINIDAD & TOBAGO CENTRAL DEPOSITORY LIMITED
 
Role: Network & Information Security Administrator / Business Continuity Panning Coordinator (01/2008 – 10/2008) 
Role: Senior Systems Administrator / Business Continuity Panning Coordinator (05/2006 – 12/2007) 
Team Size: 4

05/2005 – 05/2006 WAGOS LIMITED 

Role: System & Software Support Engineer  
Team Size: 10

08/2003 – 04/2005 RHAND CREDIT UNION CO-OPERATIVE SOCIETY LIMITED. 

Role: Network Administrator (Dec. 2003 – Apr. 2005)
Junior Information Systems & Technology Clerk (Aug. 2003 – Dec. 2003 Contract )
Team Size: 7

VOLUNTEER EXPERIENCE:

July – August 1997 UNITED NATIONS DEVELOPMENT PROGRAM
& July – August 1998 Summer Volunteer

Conducted research for the Sustainable Development Program 

SOFTWARE: 
- OS: Windows 95 & 98; Windows NT 4.0; Windows 2000 Professional, XP Home & Professional; Windows Vista, Linux (Red Hat 7.3 & 8 and Mandrake 9), Windows Server 2000, 2003 & 2008.
- Languages: N/A
- Point Of Sale: CounterPoint 7.5.7- 7.5.9 & CounterPoint SQL
- DBMS: CMC Flex, SQL 2000, OMX Equator
- Packages: Microsoft Office 2000 Suite, XP Office, Microsoft Office 2003 & 2007 Suites
- Utilities: Exchange 2000, 2003 & 2007, VOP Mail, Norton Antivirus, Norton Corporate Edition, Norton Internet Security, Norton Endpoint Protection, Mc Afee Antivirus & Network Security, Symantec Firewall (VPN APPLICATION), MODUS Mail, Cisco Call Manager, Blackberry Enterprise Server, Cisco Unity Server, Symantec Backup Exec., ISA 2006, Sony Realshot Manager, 

HARDWARE: Repairs, Replacements, Upgrades and Installations of PCs, Cisco ASA & PIX Firewalls, Routers, Switches

EDUCATION:
CISCO LATIN AMERICA 
CTT CORPORATION / CTTUSA (Miami)
CERTIFICATIONS - Currently Pursuing

• Cisco Certified Network Associate (CCNA)
• Cisco Certified Security Professional (CCSP) 


09/2007 – 09/2007 SENTRYX USA (Los Angeles) 
CERTIFICATIONS

• Certified Business Resilience Specialist (CBRS)
• Certified Business Resilience Manager (CBRM) 

 BORDERCOM INTERNATIONAL 
CERTIFICATIONS

• Microsoft Certified Database Administrator 2000 (MCDBA)
• Microsoft Certified Systems Administrator 2000 (MCSA)
• Microsoft Certified Systems Engineer 2000 (MCSE)
• Microsoft Certified Professional (MCP) 
• Linux + Certified (L+)
• A+ Certified (A+)

09/1999 – 06/2001 ISLAMIC ACADEMY INSTITUTE OF LEARNING
 GCE ‘A’ LEVELS
• General Paper B
• Management of Business E

09/1994 – 06/1999 BISHOP ANSTEY HIGH SCHOOL
 CXC /O’LEVELS

• Food & Nutrition G1
• English A G2
• English B G2
• Mathematics G2 
• Integrated Science G2
• Principles of Accounts G2
• Principles of Business G3
• French G3

REFERENCES:

Mr. Hugh Edwards
(Former) Chief Executive Officer @ 
Trinidad & Tobago Stock Exchange Limited
(Presently) Corporate Secretary
Nicholas Development Limited
mailto: hedwards@stockex.co.tt
Mobile – (868) 682-9938

Mr. Yohan Bubb
(Former) IT Manager @ Wagos Ltd.
(Presently) IT Administrator
Neal & Massy Energy /
 Neal & Massy Wood Group Ltd.
mailto: yohanbubb@hotmail.com
Mobile - (868) 727-3974

Mrs. Sherry Bachew- Rudd
(Former) Corporate Secretary @ 
Trinidad & Tobago Stock Exchange Limited
Fiscal Legal Consultant
Central Bank of Trinidad & Tobago 
mailto: sbrudd@central-bank.org.tt
Work - (868) 625-2601
Mobile – (868) 752-6080

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Richard L. Henderson

Vitae:  
(experience pertaining to: Network TV Programming,; Music Production for National Television; commercial and general aviation (financing); large scope real estate development “visioneering” for architecture firms (both overseas and domestic); oil and gas production [eastern US only]; complex financial structuring; international consulting in service to Heads-Of-State and key CEOs of major corporations in the Middle East, Western Europe, Brazil, Caribbean, & Cruise Lines]; banking [domestic & sharia (Muslim)]; and author of various contracted industry “white papers;” . . . (work product samples available for all of the above). 

Coordinates:

Richard L. Henderson

P. O. Box 789 (mail only) 1824 Oriole Road Stes. 302, 303 (courier only), & 304
Gatlinburg, TN 37738
865/384-5950 - mobile - for fastest access  
865/277-7618- international
hvrnet@aol.com 

Career Highlights:

Banking

Mergers/Acquisitions

Film: Author/Screen Writer

Music Production

Real Estate and Cruise Ship “Visioneering”

Oil and Gas Production

Complex Financial Structuring

“White Papers”

Interest In Cruise Lines

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DIANA DIMA

Tel: +59302270804/+593080492222
E-mail: diana_gg2004@yahoo.com
Address Av el Parque y calle no 1 Urbanization Bosque no 2 Edificio Maria Raquel dep
QUITO ECUADOR
Date of birth ( DOB) :_13/02/79

PERSONAL PROFILE

I would like to describe myself as a very straight forward person who likes to take things in her stride in a very level 

headed manner. Life is quite exciting to me as it has galores of opportunities and experiences to offer and I feel one should always make the right use of it. I am adventurous by nature for I like to take up new challenges. It gives me the zeal and impetus to work towards excellence. One thing I firmly believe in is that one should always strive towards individual betterment in whichever form it may be. I am looking for a position in an international environment, which offers dynamic possibilities, constant change and future promise.

LANGUAGES

ENGLISH: FLUENT
SPANISH: FLUENT
FRENCH: BASIC

COMPUTER SKILLS – ADDITIONAL SKILLS

Word Processing – all documents created in Word 
Image Processing – Adobe Photoshop
Internet Research – Internet Explorer

Computer knowledges: Office 2000, Windows Xp

EDUCATION

   1993 – 1998 “ PEDAGOGICAL HIGH SCHOOL” Ploiesti Romania
  Double specialization: pre-school (kindergarten) teacher diploma and primary school teacher diploma
  Main subjects : pre-school and school pedagogy , pre-school and school psychology, children  
  literature, health education, music, drawing, sports
   
1999 – 2003 “UNIVERSITY of BUCHAREST” – Faculty of Psychology and Educational Sciences
  General Psychology diploma

WORK EXPERIENCE

Present : part time job as english teacher in a kindergarten( for a group of 20 children between 3 -5 years old)
  I coordinate ,organize different activities like games,contests ,reading, singing for children between 3 and 5 years old to familiarize them with english language

May 2005-February 2008 –bar steward on Princess Cruises Line
  Seat and greet guests, take orders , serve alcoholic and non alcoholic cocktails, participate in the activity of the bar department

July 2004 – March 2005 Cage Cashier “Money Exchange” in Bucharest Romania

1998-1999 Teacher : primary school Ploiesti Romania
  I teach 30 seven-year old pupils a full range of subjects, including reading, writing, music, drawing, sports, arts to help them develop educationally and as individuals .I organized games, contests, kids parties, choirs. Apart from organizing and leading the activities inside the school aria I also participated in activities outside the school : visits to the museums, zoo, parcs, theatres , excursions, camps.

1993-1998 pre-school and school training in order to became a teacher. I organized youth activities during the training hours for different age groups between 3 and 12 years old. I wrote the plan for the activities( music, drawing, sports etc) I chose the necessary materials and I lead the activities. I also participated durind the summer vacation in activities like camps, tours, excursions with large groups of children.

PERSONAL INTERESTS

 International travel and communication  MOVIES  Psychology  Social and open-air activities  Sports: dancing, swimming and tennis, teaching.
Countries visited: USA,CANADA,MEXIC,PERU, COSTA RICA, PANAMA,JAMAICA,CARRIBEAN ISLANDS

IMO (STCW 95) course –training 11/08/2007
Passport no. 13965737 expire date 2018
C1D maritime visa expire date : 18/10/2011

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EDISON TORRES

Tel: +59302270804 593082866421
E-mail: t_edison_fernando@hotmail.com
Address Av el Parque y Calle no 1 Urbanization El Bosque no 2
Edificio Maria Raquel dep 2 
QUITO ECUADOR

Date of birth ( DOB) :_21/07/81

PERSONAL PROFILE

I would describe myself as a very ambitious hardworking and sincere person. I am enthusiastic about taking up new challenges in life. Friendly and joyful is what my friends would describe me as. The ideal job for me : a job that allows me to grow continually ,a job where I can make a positive contribution to the growth of the company, a job that is so interesting that I am motivated to continue educating myself to be the best that I can be in the field. ...

LANGUAGES

English - Fluent
Spanish – Fluent

COMPUTER SKILLS – ADDITIONAL SKILLS

COMPUTER KNOWLEDGES: Office 2000, Windows XP, Dj Software: Ejay, Virtual Dj Pro. ACID PRO, COOL EDIT PRO.
EQUIPMENT KNOWLEDGES WITH DOMAIN SKILLS : All kind of Sound Mixers, Graphic Equalizers, Voice Effects, Audio Compressors, Microphones, Stage Equipment. Dj Equipment as Denon 2000 MK3, Denon 2500F, Denon 9000, Denon 5000, Pioneer CDJ 800, Pioneer CDJ 1000 MK3.

IMO (STCW 95) course –training july 2007
Seaman book –expire date :
C1D maritime visa expire date : nov 2011, VISA B1_B2

EDUCATION
   
1993 - 1996 High school “Colegio La Salle Quito 

1996 - 1999 High school “Colegio Julio M. Matovelle” Sociological section.
   
2000 – 2004 “UNIVERSITY TECHNOLOGICAL EQUINOCCIAL” – Culinary Arts Section.

Sept. 2005 to Oct.2005 Casino Croupier Training School – Hotel Casino Plaza Caicedo 5 stars Quito- Ecuador.

WORK EXPERIENCE

February 2008 present manager of SL PRODUCTIONS(sound and lights equipment for social events) , sound technician, DJ

July 2007 – Feb. 2008 Casino Dealer Carnival Corporation. Crown Princess Ship.

Dec. 2006 – June 2007 Casino Dealer Carnival Corporation. Coral Princess Ship.

Oct. 2005 – Nov. 2006 Casino Dealer Hotel Casino Plaza Caicedo 5 stars Quito – Ecuador.

1999 – 2004 Professional Club Dj Sonido Latino Enterprise Quito-Ecuador.

1996 – 2004 Sound Operator Technician Sonido Latino Enterprise Quito – Ecuador .

PERSONAL INTERESTS

 International travel and communication  sports  Computers  music  Social and open-air activities  movies,internet,

Countries visited: USA,CANADA,MEXIC,PANAMA,COSTA RICA, JAMAICA, CARBBEAN ISLANDS

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Rosemarie Steers

D.O.B: 12th May 1976

PASSPORT: BRITISH 

ADDRESS/ 21 Elmsfield Road, Thornton, Liverpool, L23 1UW, England

CONTACT:

cell: 0044 (0) 7972370416 home: 0044 (0) 15120848612 

e-mail: srosie76@hotmail.com

EDUCATION: Sacred Heart High School (Sept 1987-June 93)

QUALIFICATIONS: Maths grade C English grade C
  Art grade C Geography grade C
  Typing grade C  

FURTHER EDUCATION: Southport College (Sept 93-May 94)
  (B-Tec National Diploma in Travel & Tourism)

EMPLOYMENT: Spar Food Stores Ltd - Crosby Road North, Liverpool
  (Service Assistant) June 93-May 94 

Excel Travel Ltd - 77 St Johns Road, Waterloo, Liverpool
  (Junior Travel Clerk - May 94-Nov 95)

  Formby Travel Centre - Chapel Lane, Formby, Merseyside
  (Junior Travel Clerk - Nov 95-Nov96)

  Excel Travel Ltd - 77 St Johns Road, Waterloo, Liverpool
  (Senior Travel Clerk - Nov 96-June 97)

Atlantic Tower Hotel - Chapel Street, Liverpool
  (Front Desk Operator/- June 97-Nov 97)

  RubberSoul Wine Bar, - Matthew Street, Liverpool
  (Bartender - Dec 97-Jan 99

  David Phillips & Partners Solicitors (Lawyers) -Liverpool
  (Receptionist - Jan 99-May 00)

  Costa Cruise Lines - Genoa, Italy
  (English/Social Hostess) - June 2000-August 2008
  I was responsible for all English speaking Guests onboard an Italian Cruise Liner. My work included taking care of all Guests requests, problems and general enquiries. I also prepared and presented conferences about our cruise liners, the company itself, the ports of call that we visited during the particular itineraries that each ship follows; giving the historical and general information and facts about the countries visited, plus any other particulars that the Guests may have an interest in. I also organized tours of the ship where I had to provide technical information for the Guests, whether it be the Bridge, the Galley or the public lounges (i.e. the décor/reasons for particular themes in the lounges). I also booked and accompanied all Guests on their shore excursions in order to make sure that they are satisfied with their guide and their tour in general (similar to that of a Tour Escort). If the guest is not satisfied, I had to solve these problems on behalf of the company whilst I am off the ship. Part of my work was also that of a social Hostess, where I had to visit and socialize with the Guests during the evening, whether that be in the restaurant, in the bars or at the various cocktails held onboard; in order to make sure that their full satisfaction is being met with their meals, entertainment from our onboard shows and artists (basically discretely discovering if they find that the company product in general is meeting their expectations). I also had an office onboard as my work required so many “office hours”; i.e., weekly/cruise reports and communication with all other departments onboard and external in order to meet with the requirements and acquire product satisfaction for the Guests during their cruise. Therefore my work was extremely various in many different areas of importance.

HOBBIES/INTERESTS: Travelling, reading, photography, walking, socializing, swimming

OTHERS: Basic knowledge of Portuguese (Brazil) and Italian
I hold a Full, clean driving licence (British)
  Reed Travel Planning Certificate
  Pitman Word Processing and Typewriting Certificates
   
  STCW - Basic Safety Training: 
  - Fire Prevention & Fire Fighting - Personal Survival Techniques
  - Elementary First Aid - Environmental Protection  
  - Crowd & Crisis Techniques 
- Personal Safety & Social Responsibility

REFERENCES: - Marcello Ienco (Shoreside Hostess Coordinator – Costa Crociere) Tel: 0039105483675 (office) E-mail: ienco@selection.costa.it - Matteo Marinelli (Onboard Conferenceur – Costa Cruises)
  Tel: 00393389719288 E-mail: matteomarinelli@gmail.com  

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Ernst Herrmann

Residence address: Caminal de la Ermita
  St. Lucia 27
  03700 Denia / Alicante
  Spain

Tel: 0034 965 783841  
Mobile: 0034 606 57 44 18  

E-mail: herrmann_ernst@yahoo.de

Date of birth: May 06 . 1945

Place of birth: Birkenstein / Germany

Nationality: German

Res. Permit: Norway

Marital Status: Single

CAREER HISTORY

Education:

Elementary and High school (Gymnasium)
3 years apprenticeship in Hotel Trade and Business at the Hotel Bayerischer Hof in Munich / Germany, 1959 till 1962, with final examination.

Experience:

At present: Corporate Cruise Director 
Since July 2003 MTC DELPHIN Group, Hamburg, Germany

June 96 – June 03 Hotel or Cruise Director on M.V. BERLIN
  Reederei Peter Deilmann, Neustadt i. H. Germany

July 95 - May 96 Cruise manager on M.V. ASTOR,
  incl. five month of preparation in the head office,  
Bremen / Germany, to establish a new Cruise line.

Oct. 92 - May 95 Consultant for Incentive Travel on Cruise ships, 
  marketing and pre opening arr. of new Restaurants
and events

Apr. 90 – Aug. 92 Hotel or Cruise Director on M.V. BERLIN

June 87 – Feb. 90 Sanvika Catering A / S in Oslo / Norway
  Shareholder / Mgr.

Aug. 86 - May 87 LAMAS A / S in Oslo / Norway
  Gen. Mgr. for 2 Restaurants and 3 Bars

Sept. 85 - June 86 OLAV THON A / S in Oslo / Norway
  Mgr. for Restaurant GROTTEN (Top 5 in Norway)

April 85 – Sept. 85 CUNARD CRUISES, M.V. VISTAFJORD
  Chief Steward relief

Oct. 83 – Dec. 84 SEA GODDNESS CRUISE LINE
  TRANS AMERICA SERV. LTD.  
  Supervisor / Hotel Manager 

Oct. 77 – March 83 ROYAL VIKING LINE A / S OSLO
  Barkeeper / Headwaiter / Bar Mgr. / Chief Steward /
  on M.V. Royal Viking Sky / Sea

Further skills and interests: 

  Skiing / Golf / Painting

Languages:  

Native German / English / fair Norwegian / 
basic Spanish

References: Mr. Stig Rune Steiro ( Alter Ego AS ) 
  Tel. 22 017400 ( Oslo )
Mr. Geir Hjorth ( Terminus )
  Tel. 22 833250 ( Oslo )

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ALFREDO ARENIEGO BARRIOS JR.

Home Address: Paralaya, Del Pilar,
City of San Fernando, Pampanga 2000, PHILIPPINES. 
Telephone No: ++63-45-9615167(Philippines) /

Mobile No: ++960-7928041(MALDIVES)

E-mail Address: donjun_patissier@yahoo.com /chefjun363@gmail.com 

Position Applied For: EXECUTIVE PASTRY CHEF 

WORK EXPERIENCES:

DIVA RESORT AND SPA, MALDIVES

HILTON TRINIDAD AND CONFERENCE CENTRE

FRED.OLSEN CRUISE LINES

PAKISTAN SERVISES LIMITED ( HASHOO GROUP HOTELS)

Brief History of HASHOO GROUP OF HOTELS:

  HASHOO GROUP OF HOTELS lavishes you with unparallel personalized, friendly and majestic services in addition to the modern amenities being offered in front of their guests. Hashoo Group of Hotels operates the largest chain of 5 star hotels in Pakistan namely:
1. Islamabad Marriot Hotel- 290 rooms
2. Karachi Marriott Hotel- 219 rooms
3. Pearl Continental Hotel, Bhurban- 216 rooms
4. Pearl Continental Hotel, Karachi- 300 rooms
5. Pearl Continental Hotel, Lahore- 517 rooms
6. Pearl Continental Hotel, Peshawar- 150 rooms
7. Pearl Continental Hotel, Rawalpindi- 200 rooms
8. Pearl Continental Hotel, Gwadar- 118 rooms

HOLLAND AMERICA LINE, WEST TOURS INC

STAR CRUISES LINES

HILTON HOTEL, SHANGHAI CHINA

SHANGRI-LA HOTEL MANILA 

PRINCESS CRUISE LINES INC

KUWAIT INTERNATIONAL HOTEL, KUWAIT 

HOLIDAY INN CROWNE PLAZA, KUWAIT

INTER-CONTINENTAL HOTEL, MANILA

HILTON HOTEL, MANILA.

SKILLS:  

 Chocolate Showpiece making
 Resorts and Hotel opening
 Sugar Pulling and Blowing Showpiece making
 Pastillage / Gum Paste Showpiece making 
 Chocolate Truffles making 
 Petit Fours and Fruit Fours making
 Marzipan Molding and Showpiece making
 Plated Desserts 
 Ice cream, Sorbet and Sherbet making
 French Pastries production
 Classical and Modern Cakes making
 Knowledge in the flow of food service system
 High skill in product development and training of subordinates.

EDUCATION:  

College BAGUIO COLLEGES FOUNDATION 
  Bachelor of Science in Commerce (Marketing)
  June 1980 to October 1985


ACHIEVEMENTS (Trainings Attended):

1. Holland America, USPH Training Kitchen- Food Sanitation, Safety and Microbiology (June 25, 2004)
2. Holland America, Environmental Compliance Program- Environmental Familiarization and Basic environmental Training (January 24, 2004)

1. Fulton Marine International, Marine Pest Management- Pest Management, Product Knowledge and Safety Training (February 1, 2002)
2. ServSafe Certification, Advance National Restaurant Association Foundation Examination and International Food Safety Council Examination (June 18 - June 28, 2002)
3. ADMIRAL Maritime Training Institute of the Philippines, Inc., Basic Fire Fighting and Fire Prevention, Personal Survival Techniques & Personal Safety and Social Responsibility (March 22 - April 4, 2002)
4. Holland America, Marlins English Language Proficiency Test (March 15, 1999) Test Score: 91%

1. Shangri-La Hotel Manila, Interaction Management Coaching for Improved Performance (April 26, 1994)
2. Shangri-La Hotel Manila, Service Plus Beyond Customer Expectation (April 7, 1994)
3. SONLIE International Inc., Baking Demonstration (January 5, 1994)
4. Water Wheel Exports Pty. Ltd., Water Wheel Baking Demo-Seminar- Baking for the Twenty First Century (March 20, 1993)
Bavaria Hotelberufsfachschule, Altotting, West Germany. Dubai Training - Confectionary; Petit-Fours; Chocolates; Special Cakes; Special 

1. Creams; Modern Cake Making ; and Sugar Master Training 
 (August 1-6, 1988)
2. Holiday Inn Crowne Plaza, Kuwait, Train The Trainer (April 30 – May 2, 1988)
3. Holiday Inn Crowne Plaza, Kuwait, Together We Care Programme Training (February 7-8, 1988)
4. Les Toques Blanches, Kuwait. 1ST Salon Culinaire” Toques Blanches” ( May 5, 1988)
5. Manila Garden Hotel, Chefs on Parade Competition (October 10, 1987)
Inter-Continental Hotel, Guest Courtesy Training (August 27, 1987)  


PERSONAL DATA:  

Nickname: Jun
Birthday: March 3, 1963
Religion: Jehovah’s Witness
Civil Status: Married
Passport No: UU0503509

I take this privilege in enclosing my resume for your kind perusal. I am quite confident of discharging my duties to your liking. I will be obliged if you consider my candidature and give me an opportunity to serve your esteemed organization and so my performance. I am looking for a change of employment with the renowned International Groups of hotel to pursue a bright career. I am very much interested to work in this hotel because of the high standard you maintained in all levels. 
Thank you and waiting a favorable reply at your earliest.

Yours faithfully,

MR. ALFREDO BARRIOS JR.

More informations upon request

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Michael Lopez Dacuba

Maxville 7 Mercedes Ave. San Miguel Pasig City Philippines
Cell (+63)921-2424764

mykeldacuba@yahoo.com

Objective

 To be associated with an international firm wherein my experience and knowledge should
  Advance in a modern technology with a passion of work.  
 To enhance more my ability in terms of creativity, skills, character and a conversation with foreign language with an Excellency and proficiency style.

Work Experience  

La Cigale Hotel (Doha,Qatar) Room Service Waiter
Nov. 8, 2006 to Nov. 15, 2008 * Responsible for collecting food order from  
(Pre-Opening) kitchen, setting up the order and delivering to guest  
  room
  * Maintain supplies of china, cutleries’ and 
  Condiments for side station keeping it 
  clean and orderly.
* Clearance from rooms, service area.
* Preparing and serving amenities for Guest rooms.
* Replace Minibar Agents during his day-off.
   
Hotel Philippine Plaza One Call Service Attendant
October 10, 2005 to June 30, 2006 (Room Service, Bell Service, Minibar Attendant)
  * Responsible for bringing the order and request 
  of the guest to their room.
* Assist the guest with their luggage, either
  check-in or check-out.
* Checking and refilling of minibar, occupied
  and check-out.

Westin Philippine Plaza Room Attendant
November 4, 2004 to November 30, 2005 * Releasing of check-out rooms.
 Standard cleaning procedures in occupied rooms.
 Replenishing amenities of standard, VIP and SPG  
  rooms.
 Handling guest request and complains.
 Keeping guest corridor clean by vacuuming the 
  carpet, damp wiping the ledges and removing dirty 
  marks on the wall.
 Turndown service.

Intercontinental Manila Room Attendant
January 27, 2004 to June 30, 2004  Standard-cleaning procedures in occupied rooms.
   Releasing of check-out rooms.amenities of standard and VIP rooms.
   Handling guest request and complains.
   Turndown service.
  * Segregation of thrash for environment purposes.

Intercontinental Manila Room Attendant (Training)
October 13, 2003 to January 14, 2004  Guest Room make-up and check –out routines
  * Performing life saving techniques such as fire and 
  earthquakes.  
  * Handling of cleaning equipment and bed  
  preparation

Grepalife Corp. Office clerk On The Job Training (OJT)
November 27, 2000 to February 13, 2001  Receiving documents.
   Preparing letters for the employees.
   Assign to encode documents through the computer.

Trainings attended/completed

• HACCP (Hazard Analysis and Critical Control Points) • Eradicating Graft and Corruption in
  Business
   
• Effective Student Leadership and Life after College • Key for Effective Implementation of
  Development Programs

Achievement/awards given

Quality Champion for the month of February
Given by La Cigale hotel Doha Qatar
February, 2008
   
Educational Background

College Far Eastern University
1997 – 2001 Course: Bachelor of Science in Commerce
  Major: Business Management

Personal Background

Civil Status: Single Age: 28 yrs.old
Religion: Catholic Phil. Passport no. NN0309435
Height: 5’5  
Birthday: June30, 1980 Philippines

References

Mr. Mohammad El Hussien
Room Service Manager
La Cigale Hotel (Doha, Qatar)
Tel #: +974 518-8850

Mr. Arthur Rivera 
Service Express Manager 
Westin Philippine Plaza
Tel #: 632551-5555

Ms. Vickie Silverio  
Executive Housekeeper  
Intercontinental Manila Philippines
Tel #: 632815-9711

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Joanne Hamill BA (Hons)

Address: 6 Newland Court, South Shields, Tyne and Wear, England, NE34 0XH

Mobile: 07894913988

Home: +44 (0)191 4542486

E-mail: Joannehamill@yahoo.co.uk

Date of birth: 31st January 1978

PERSONAL PROFILE

An enthusiastic professional with excellent interpersonal, organisational and project management abilities. Keen to further progress a career in the cruise industry building on expertise and sound industry knowledge gained over the last four years. Also self-assured with the ability to be pro-active and work under own initiative or as a committed team member.  

EMPLOYMENT HISTORY

Sep 2005 – to date One North East (regional development agency for North East England)

Product Development Specialist Advisor (based in tourism marketing team). Project manager for the development of cruise tourism in North East England, taking the lead role to raise the profile of the region as a UK cruise destination and the Port of Tyne as a first class cruise port.

Key activity includes:

• Organising and attending exhibitions including Seatrade Cruise Shipping Miami and Seatrade Europe in Hamburg
• Liaising with international cruise lines and ground handlers to assist in preparation of shore excursion itineraries and sourcing of key information
• Organising familiarisation visits for ground handlers or international cruise operators. Hosted Intercruises, Aragon Tours, Morrison Tours, European Cruise International, Abercrombie and Kent and luxury cruise operator Silversea. 
• Developing and coordinating a welcome programme for visiting cruise ships including organising provision of tourist information staff and volunteers on the quay and pre season training
• Organising delivery of a cruise industry awareness programme for tourism businesses to educate and prepare for influx of cruise visitors and maximise opportunities as well as networking events where I deliver presentations 
• Delivery of regular reports and presentations to internal and external partners
• Management and development of cruise north east england website
• Developing promotional material and following procurement procedures to appoint design agencies 
• Appointment of consultants for example G.P. Wild to carry out research and economic impact assessment of cruise in the region
• Managing the cruise budget and securing private sector income from attractions, hotels, restaurants, retail outlets and transport providers 
• Working with internal and external industry partners including NGI Marketing, PR and Culture10 teams, Port of Tyne, Area Tourism Partnerships (ATP), local authorities, attractions, hotels, restaurants, blue and green badge guides, transport operators, retail outlets, tour operators, marketing agencies, event organisers and bodies such as Visit Britain, Cruise Britain, Passenger Shipping Association and Seatrade. 
• Working with key publishing bodies such as Seatrade, Dreamworld and Lloyds to place advertisements 

July 2004 – Aug 2005 BT Consulting & Systems Integration - Project Administrator, (Newcastle)  
• Providing professional administrative support to project teams
• Providing marketing assistance to the Project Manager
• Assisting in management of major business contracts
• Liaising with suppliers to ensure best value is achieved
• Maintaining the company’s intranet site
• Managing the stationery budget
• Maintaining and updating databases 
   
Sep 2003 – June 2004 Eureka Language Academy - EFL (English as a Foreign
Language) Teacher (Barcelona, Spain)  
• Teaching English to young Spanish children, teenagers and adults
• Teaching Business English to local companies
• Planning and preparation of classes
• Preparing exams
• Writing reports
• Liaising with parents

July 2003 – Aug 2003 International College Holidays - EFL Teacher (Brighton) 
• Teaching English classes to international teenagers
• Organising and participating in social activities, excursions and entertainment
• Looking after the welfare of students throughout their stay
   
Sep 2002 – June 2003 City of Sunderland College - EFL Teacher (Sunderland) 
• Teaching English to international teenagers and adults
• Preparing students for university entrance exams
• Organising and participating in social events 
• Writing reports 
   
Jan 2002  July 2002 Entec UK Ltd – Administrator (Newcastle) 

• Providing a first class administrative service to Environmental Engineers
• Assisting in the print and publication of company magazines
• Liaising with customers and suppliers 

Jan 2001 – Jan 2002 Select Appointments (Sydney and Melbourne, Australia)
I spent one year travelling and working in Australia. Through my customer service skills combined with excellent IT and administrative abilities I, in the main, assumed the position of Administrator or Customer Services Adviser.

May 1999 – Nov 2000
After graduating from Lincoln University I worked in the tourism and communications sectors, both in the UK and Europe. My main duties and responsibilities were customer orientated and encompassed customer relationship management and sales generation.  
Individual work placements for this period are listed below: 
 
May 2000 - Nov 2000 Thomson Holidays - Holiday Representative (Mallorca)  
Oct 1999 - April 2000 Flightbookers PLC - Land Product Co-ordinator (London) 
July 1999 - Oct 1999 BT - Telemarketing Sales Adviser (Newcastle) 

EDUCATION

1996 – 1999 Lincoln University
BA (Hons) European Tourism. 2:2 
Incorporated a 6 months overseas study period taught in French in Clermont Ferrand, France
Key areas of study included: Management, Marketing, Economics, Research Methods and French
 
1994 – 1996 South Tyneside College, South Shields
A Level French (C), English (C), Business Studies (D)

1989 - 1994 Brinkburn School, South Shields  
9 GCSE's A-C (5 ‘A’ grades in English Lit, English Lang, French, Business Studies, History)

LICENCES, CERTIFICATES AND PROFESSIONAL DEVELOPMENT 

Spanish UNILANG Option 2 Certificate Northumbria University May 09
CIM Professional Diploma in Marketing Newcastle College Jan 07
Presentation skills training One North East July 07
Web development training IT Training Solutions Feb 07
Microsoft PowerPoint training IT Training Solutions Sep 06
Microsoft Word & Excel 2000 Level 2 training IT Training Solutions Aug 06
Microsoft Visio 2000 Level 1 training IT Training Solutions Jan 06
CELTA International House Aug 02
(Cambridge Certificate of English Language Teaching to Adults
DSE (Display Screen Equipment) Training British Telecom Feb 05
NEOCN Level II and III, Media and Performing Arts Gateshead College Dec 04 
BA fares and ticketing levels 1 and 2 Lincoln University May 98
Duke of Edinburgh Bronze, Silver & Gold Brinkburn Association June 96
Driving licence Burrell Driving School June 95

References available upon reque

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