Rosemarie Steers

D.O.B: 12th May 1976

PASSPORT: BRITISH 

ADDRESS/ 21 Elmsfield Road, Thornton, Liverpool, L23 1UW, England

CONTACT:

cell: 0044 (0) 7972370416 home: 0044 (0) 15120848612 

e-mail: srosie76@hotmail.com

EDUCATION: Sacred Heart High School (Sept 1987-June 93)

QUALIFICATIONS: Maths grade C English grade C
  Art grade C Geography grade C
  Typing grade C  

FURTHER EDUCATION: Southport College (Sept 93-May 94)
  (B-Tec National Diploma in Travel & Tourism)

EMPLOYMENT: Spar Food Stores Ltd - Crosby Road North, Liverpool
  (Service Assistant) June 93-May 94 

Excel Travel Ltd - 77 St Johns Road, Waterloo, Liverpool
  (Junior Travel Clerk - May 94-Nov 95)

  Formby Travel Centre - Chapel Lane, Formby, Merseyside
  (Junior Travel Clerk - Nov 95-Nov96)

  Excel Travel Ltd - 77 St Johns Road, Waterloo, Liverpool
  (Senior Travel Clerk - Nov 96-June 97)

Atlantic Tower Hotel - Chapel Street, Liverpool
  (Front Desk Operator/- June 97-Nov 97)

  RubberSoul Wine Bar, - Matthew Street, Liverpool
  (Bartender - Dec 97-Jan 99

  David Phillips & Partners Solicitors (Lawyers) -Liverpool
  (Receptionist - Jan 99-May 00)

  Costa Cruise Lines - Genoa, Italy
  (English/Social Hostess) - June 2000-August 2008
  I was responsible for all English speaking Guests onboard an Italian Cruise Liner. My work included taking care of all Guests requests, problems and general enquiries. I also prepared and presented conferences about our cruise liners, the company itself, the ports of call that we visited during the particular itineraries that each ship follows; giving the historical and general information and facts about the countries visited, plus any other particulars that the Guests may have an interest in. I also organized tours of the ship where I had to provide technical information for the Guests, whether it be the Bridge, the Galley or the public lounges (i.e. the décor/reasons for particular themes in the lounges). I also booked and accompanied all Guests on their shore excursions in order to make sure that they are satisfied with their guide and their tour in general (similar to that of a Tour Escort). If the guest is not satisfied, I had to solve these problems on behalf of the company whilst I am off the ship. Part of my work was also that of a social Hostess, where I had to visit and socialize with the Guests during the evening, whether that be in the restaurant, in the bars or at the various cocktails held onboard; in order to make sure that their full satisfaction is being met with their meals, entertainment from our onboard shows and artists (basically discretely discovering if they find that the company product in general is meeting their expectations). I also had an office onboard as my work required so many “office hours”; i.e., weekly/cruise reports and communication with all other departments onboard and external in order to meet with the requirements and acquire product satisfaction for the Guests during their cruise. Therefore my work was extremely various in many different areas of importance.

HOBBIES/INTERESTS: Travelling, reading, photography, walking, socializing, swimming

OTHERS: Basic knowledge of Portuguese (Brazil) and Italian
I hold a Full, clean driving licence (British)
  Reed Travel Planning Certificate
  Pitman Word Processing and Typewriting Certificates
   
  STCW - Basic Safety Training: 
  - Fire Prevention & Fire Fighting - Personal Survival Techniques
  - Elementary First Aid - Environmental Protection  
  - Crowd & Crisis Techniques 
- Personal Safety & Social Responsibility

REFERENCES: - Marcello Ienco (Shoreside Hostess Coordinator – Costa Crociere) Tel: 0039105483675 (office) E-mail: ienco@selection.costa.it - Matteo Marinelli (Onboard Conferenceur – Costa Cruises)
  Tel: 00393389719288 E-mail: matteomarinelli@gmail.com