Joanne Hamill BA (Hons)

Address: 6 Newland Court, South Shields, Tyne and Wear, England, NE34 0XH

Mobile: 07894913988

Home: +44 (0)191 4542486

E-mail: Joannehamill@yahoo.co.uk

Date of birth: 31st January 1978

PERSONAL PROFILE

An enthusiastic professional with excellent interpersonal, organisational and project management abilities. Keen to further progress a career in the cruise industry building on expertise and sound industry knowledge gained over the last four years. Also self-assured with the ability to be pro-active and work under own initiative or as a committed team member.  

EMPLOYMENT HISTORY

Sep 2005 – to date One North East (regional development agency for North East England)

Product Development Specialist Advisor (based in tourism marketing team). Project manager for the development of cruise tourism in North East England, taking the lead role to raise the profile of the region as a UK cruise destination and the Port of Tyne as a first class cruise port.

Key activity includes:

• Organising and attending exhibitions including Seatrade Cruise Shipping Miami and Seatrade Europe in Hamburg
• Liaising with international cruise lines and ground handlers to assist in preparation of shore excursion itineraries and sourcing of key information
• Organising familiarisation visits for ground handlers or international cruise operators. Hosted Intercruises, Aragon Tours, Morrison Tours, European Cruise International, Abercrombie and Kent and luxury cruise operator Silversea. 
• Developing and coordinating a welcome programme for visiting cruise ships including organising provision of tourist information staff and volunteers on the quay and pre season training
• Organising delivery of a cruise industry awareness programme for tourism businesses to educate and prepare for influx of cruise visitors and maximise opportunities as well as networking events where I deliver presentations 
• Delivery of regular reports and presentations to internal and external partners
• Management and development of cruise north east england website
• Developing promotional material and following procurement procedures to appoint design agencies 
• Appointment of consultants for example G.P. Wild to carry out research and economic impact assessment of cruise in the region
• Managing the cruise budget and securing private sector income from attractions, hotels, restaurants, retail outlets and transport providers 
• Working with internal and external industry partners including NGI Marketing, PR and Culture10 teams, Port of Tyne, Area Tourism Partnerships (ATP), local authorities, attractions, hotels, restaurants, blue and green badge guides, transport operators, retail outlets, tour operators, marketing agencies, event organisers and bodies such as Visit Britain, Cruise Britain, Passenger Shipping Association and Seatrade. 
• Working with key publishing bodies such as Seatrade, Dreamworld and Lloyds to place advertisements 

July 2004 – Aug 2005 BT Consulting & Systems Integration - Project Administrator, (Newcastle)  
• Providing professional administrative support to project teams
• Providing marketing assistance to the Project Manager
• Assisting in management of major business contracts
• Liaising with suppliers to ensure best value is achieved
• Maintaining the company’s intranet site
• Managing the stationery budget
• Maintaining and updating databases 
   
Sep 2003 – June 2004 Eureka Language Academy - EFL (English as a Foreign
Language) Teacher (Barcelona, Spain)  
• Teaching English to young Spanish children, teenagers and adults
• Teaching Business English to local companies
• Planning and preparation of classes
• Preparing exams
• Writing reports
• Liaising with parents

July 2003 – Aug 2003 International College Holidays - EFL Teacher (Brighton) 
• Teaching English classes to international teenagers
• Organising and participating in social activities, excursions and entertainment
• Looking after the welfare of students throughout their stay
   
Sep 2002 – June 2003 City of Sunderland College - EFL Teacher (Sunderland) 
• Teaching English to international teenagers and adults
• Preparing students for university entrance exams
• Organising and participating in social events 
• Writing reports 
   
Jan 2002  July 2002 Entec UK Ltd – Administrator (Newcastle) 

• Providing a first class administrative service to Environmental Engineers
• Assisting in the print and publication of company magazines
• Liaising with customers and suppliers 

Jan 2001 – Jan 2002 Select Appointments (Sydney and Melbourne, Australia)
I spent one year travelling and working in Australia. Through my customer service skills combined with excellent IT and administrative abilities I, in the main, assumed the position of Administrator or Customer Services Adviser.

May 1999 – Nov 2000
After graduating from Lincoln University I worked in the tourism and communications sectors, both in the UK and Europe. My main duties and responsibilities were customer orientated and encompassed customer relationship management and sales generation.  
Individual work placements for this period are listed below: 
 
May 2000 - Nov 2000 Thomson Holidays - Holiday Representative (Mallorca)  
Oct 1999 - April 2000 Flightbookers PLC - Land Product Co-ordinator (London) 
July 1999 - Oct 1999 BT - Telemarketing Sales Adviser (Newcastle) 

EDUCATION

1996 – 1999 Lincoln University
BA (Hons) European Tourism. 2:2 
Incorporated a 6 months overseas study period taught in French in Clermont Ferrand, France
Key areas of study included: Management, Marketing, Economics, Research Methods and French
 
1994 – 1996 South Tyneside College, South Shields
A Level French (C), English (C), Business Studies (D)

1989 - 1994 Brinkburn School, South Shields  
9 GCSE's A-C (5 ‘A’ grades in English Lit, English Lang, French, Business Studies, History)

LICENCES, CERTIFICATES AND PROFESSIONAL DEVELOPMENT 

Spanish UNILANG Option 2 Certificate Northumbria University May 09
CIM Professional Diploma in Marketing Newcastle College Jan 07
Presentation skills training One North East July 07
Web development training IT Training Solutions Feb 07
Microsoft PowerPoint training IT Training Solutions Sep 06
Microsoft Word & Excel 2000 Level 2 training IT Training Solutions Aug 06
Microsoft Visio 2000 Level 1 training IT Training Solutions Jan 06
CELTA International House Aug 02
(Cambridge Certificate of English Language Teaching to Adults
DSE (Display Screen Equipment) Training British Telecom Feb 05
NEOCN Level II and III, Media and Performing Arts Gateshead College Dec 04 
BA fares and ticketing levels 1 and 2 Lincoln University May 98
Duke of Edinburgh Bronze, Silver & Gold Brinkburn Association June 96
Driving licence Burrell Driving School June 95

References available upon reque